RETURN & REFUND POLICY
At Family Doctor, we strive to ensure the best experience for all our patients and clients. Our return and refund policy is designed to maintain transparency and fairness in every transaction.
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Refund Eligibility
Refunds may be applicable in specific cases such as:
- • Double payment or technical error during online transactions.
- • Service not delivered due to operational or scheduling issues from our end.
To request a refund, users must submit a claim through our official communication channel or customer support email within 3 working days of the transaction.
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Refund Process and Timeline
Once a refund request is verified and approved, the refund process will be initiated within 7 to 10 working days. Refunds will be credited to the original payment method used during the transaction.
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Service Cancellation
If a cancellation policy applies to a particular service, it will be mentioned at the time of booking. In cases where there is no cancellation or refund option, it will be clearly stated on the service page before confirming the payment.
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Non-Refundable Services
Please note that consultation fees, completed telemedicine sessions, or any services already rendered by doctors are non-refundable.
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Contact Us
For any queries or refund-related assistance, please contact our support team at 09678771632.
